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Affiniv – Net promoter score and customer feedback software

June 22, 20212025-08-22 11:13

The Easiest & Most Affordable
AI-Powered Customer Experience
Platform

Use Affiniv to create and distribute omnichannel surveys in under 10 minutes. Get AI-powered actionable insights from customer feedback across multiple touchpoints. Set up automations and follow-ups, all using Affiniv CXM platform.
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No Credit Card required. Free up to 100 responses.

Collect, Analyze, and Act on Customer Feedback.
No technical skills required.

Customer survey and feedback management tool with AI capabilities
All-in-one customer delight solution

Understand your customer experience in minutes through
AI-powered NPS, CSAT, CET, or any custom survey.

1. Create Branded Surveys

Whether it's NPS, CSAT, CES, or a custom survey, create beautiful surveys with your branding.

2. Send over Multiple Channels

Email, Website embeds, In-app pop-ups, SMS, WhatsApp, and Shareable links for a higher response rate.

3. Get AI-Powered Insights

AI-powered actionable insights and powerful segmentation capabilities to identify growth opportunities.

4. Close Loop & Delight Customers

Send emails to customers from the dashboard, auto-create customer tickets, send responses to a Slack channel, and more.

Top customer success teams rely on Affiniv to delight their customers

Happy Businesses
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Surveys sent per min
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Our NPS
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No-Code Steps to Delighted Customers

Step 1

Create & Customize Any Kind of Survey in Minutes

NPS, CSAT, CES, Product Review, Custom, and More

Choose from NPS, CSAT, CES, Custom

Use templates or create custom surveys with powerful survey creator

Send survey emails from your domain

Build trust and get ~30% higher responses - takes 5 mins to set up

Customize theme for branding

Add your brand logo, choose the color theme, background image & more

Personalize using Logic builder

Ask the right questions to your customers based on their responses
Affiniv Customer Experience Platform allows customization of survey theme with Logo and Background

Step 2

Distribute Over Multiple Channels With Automations

Email, Website Embed, In-App Popup, WhatsApp, SMS, Shareable Links

Send surveys over email

Use customizable email templates that reflect your brand

Embed in website or show in-app popup

Touchpoints for instant feedback. Set up throttles to avoid spamming

Send over SMS, WhatsApp

Mobile-friendly channels for maximum reach and response

Automate survey triggers

Set up survey trigger rules based on multiple customer actions
Automated distribution of surveys across multiple channels like Email, SMS, WhatsApp, Web popup
Try Yourself - Create And Send A Survey in 10 mins!
Create And Send A Survey in 10 mins!

STEP 3

Get AI-Powered Actionable Insights from Analytics Dashboard

Real-time scores, Segment-wise reports, AI-powered summary, and More

Get readymade insights with AI

Get an AI-summary and sentiment analysis from thousands of feedback

Use powerful segmentation​

Segment by properties - product, city, agent, etc, to identify improvement areas

AI-powered response tags

Customer responses are tagged with keywords by AI to identify pain points

Get trend alerts and email digest

AI system informs you about changing trends in customer sentiment

Auto-calculated survey scores

Check real-time score and historic trend for surveys - NPS, CSAT, CES

Channel performance stats

View the funnel of each channel - scheduled, sent, opens, bounces, responses
Automated survey scores, segment wise reports, and survey funnel stats on Affiniv dashboard

AI-Powered Sentiments and Trend Alerts

AI summary, Sentiment Analysis, and Trend alerts for customer feedback.
Step 4

Close Loop to Prevent Churn, Delight Customers, and Fuel Growth

Email directly from dashboard, Smart follow-ups, Auto-create tickets, Sync on Slack, and More

Email to customers from dashboard

Send email to customers directly from dashboard without switching apps

Auto-request social reviews

Automatically follow up with promoters to post a review - Google, Yelp, FB, G2, etc

Delight unhappy customers

Send unhappy customer details to ticketing or CRM systems for timely action

Voice-of-customer for whole org

Improve by inviting stakeholders to view and act on customer feedback
Smart follow ups to convert happy customers into social reviewers

All-in-one CX Platform, with 25+ Integrations

Automate survey triggers, Sync data with your system, and Get real-time updates by integrating with your daily use tools​

Feedback Management tool with CRM integrations. Integrate with 25+ apps and tools that you use daily

Trusted by leaders who care about customer experience

With Affiniv, it was a breeze for us to get our key metrics like NPS, CSAT. No coding, nothing complex. And yes, the support and constant feature updates are amazing! Thanks Team Affiniv.
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Swapnil

Head of Customer Success, Indifi
We integrated Affiniv to collect NPS from our customer base. Nicely integrates with our tech stack. Superb support. Zero hassle unlike some big names. The AI summary and custom reports are lifesavers.
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Chinmay

VP, Sales and Operations, TalentRecruit Software
For our customer feedback, we tried to work with many tools, like Google form, Typeform and sending the survey with ActivCampaign. With Affiniv it's one tool and all feedback in one place.
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Leo Paul

VP Engineering Capricoast and HomeLane
Good tool to keep track of your user feedback. A number of our feature ideas actually came from customer feedback. Bonus is the ability to increase reviews on G2 and AI trend alerts.
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Rick

Customer Experience Consultant, MailerPlex Software

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